We want every customer to feel comfortable, respected, and confident when using our service. Our refund policy is simple and fair.
💵 1. Service Fees
Pill Pick Up, LLC charges a small service fee for each scheduled pickup. Because our service involves travel, supplies, and secure disposal, all completed pickups are generally non-refundable.
↩️ 2. When Refunds ARE Available
We will gladly issue a full refund if:
- ✔ We were unable to complete your pickup due to an issue on our end
- ✔ You were accidentally charged twice
- ✔ You paid for a service you did not receive
❌ 3. When Refunds Are NOT Available
Refunds cannot be issued when:
- ❌ Services were completed as scheduled
- ❌ You changed your mind after the pickup was performed
- ❌ Medications were already sealed and transported
🗓️ 4. Canceling Before Your Appointment
You can always cancel before your appointment at no charge.
- ✔ No cancellation fees
- ✔ No rescheduling fees
- ✔ Just call or text
📞 5. How to Request a Refund
If you believe a refund is needed, reach out anytime. We handle these personally and with care.
Pill Pick Up, LLC
7723 NW 123rd Ter
Kansas City, MO 64163
Phone: 816-343-4219
Email: support@pillpickup.com
💙 Our Commitment
We always want what’s fair and reasonable. If something wasn’t right, we’ll make it right.